Grievance Redressal
We take any concern or complaint seriously. This page outlines how to raise a grievance and how it will be addressed.
How to raise a grievance
If you have a concern or complaint, please use the Contact page, call 9265575887, send a WhatsApp message to 9265575887, or write to elevatexinvestments@gmail.com, marking the communication clearly as a grievance.
What to include
A clear description of the concern, including dates, the topic involved (for example, a specific category referenced on the website), and any prior communication relevant to the issue.
Your preferred contact channel for the response.
How we intend to respond
We aim to acknowledge receipt of a grievance within a reasonable time and to provide a substantive response after reviewing the matter.
Where a matter relates to a regulated product or service operated by a partner entity (for example, a mutual fund, insurer, portfolio manager or lender), the grievance may be routed appropriately, with you kept informed.
Escalation
If a matter relates to a partner-operated product or platform, it may also need to follow that partner's complaint-resolution process.